Last updated: 1 January 2026
1. Introduction
PizzaOrderNow Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (www.pizzaordernow.co.uk), mobile applications, and in-store services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is 123 High Street, London, W1A 1AA, United Kingdom.
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, phone number, delivery addresses when you create an account
- Order information: Items ordered, delivery instructions, order history
- Payment information: Card details are processed securely through our PCI-DSS compliant payment processor (Stripe). We do not store full card numbers.
- Communications: Messages sent through our contact form, live chat, or customer service channels
- Survey responses and feedback
2.2 Information Collected Automatically
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent on site, click patterns, referring URLs
- Location data: Approximate location based on IP address; precise location only with your explicit consent for delivery services
- Cookie data: As described in our Cookie Policy
3. How We Use Your Information
We process your personal data for the following purposes:
- Contract performance: Processing and delivering your orders, managing your account, handling payments and refunds
- Legitimate interests: Improving our services, fraud prevention, analytics, personalising your experience
- Consent: Marketing communications (email, SMS), non-essential cookies
- Legal obligations: Tax records, regulatory compliance, responding to lawful data requests
4. Data Sharing
We may share your data with:
- Delivery partners: To fulfil your orders
- Payment processors: Stripe, PayPal for secure transaction processing
- Analytics providers: Google Analytics (anonymised data)
- Marketing platforms: Only with your consent
- Legal authorities: When required by law
We never sell your personal data to third parties.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Account data: Until you close your account, plus 6 years for legal compliance
- Order history: 6 years from the date of the order (HMRC requirements)
- Marketing preferences: Until you opt out
- Cookie data: As specified in our Cookie Policy
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of the data we hold about you
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Rights related to automated decision-making: You are not subject to decisions based solely on automated processing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, access controls, regular security audits, and staff training on data protection.
8. International Transfers
Your data is primarily stored within the UK and European Economic Area. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
9. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If we become aware of such collection, we will delete the data immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.
11. Contact & Complaints
Data Protection Officer: [email protected]
PizzaOrderNow Ltd, 123 High Street, London, W1A 1AA
If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk | Phone: 0303 123 1113